Archive for July, 2012
Retailer Resource Center Offers Robust Business Services Marketplace, Hot Waffle Breakfast & Shuffleboard
The Western Home Furnishings Association (WHFA) and National Home Furnishings Association (NHFA), offers buyers money-saving tools to improve their businesses. The RRC Marketplace in C-496 will host over 30 business services providers that are eager to save home furnishings businesses time and money. Buyers are invited to start their day with a hot waffle breakfast (Monday-Thursday, 7:30-9:00 am), sponsored by Surya Rugs, and avoid the long shuttle and garage lines with Stay and Play, enjoying beer on tap and shuffleboard (Monday-Wednesday, 4 p.m.), sponsored by Diakon, before they hit the Las Vegas Strip.
Buyers will have access to a wide array of vendors displaying their products and services in the expanded Retailer Resource Center. Company experts from the advertising and marketing, financial, consulting, design, technology, training and warehouse distribution sectors will be present for the week and will be able to help buyers solve any business services needs.
Companies Available at the Retailer Resource Center
|ACA – Advertising Concepts of AmericaBajaUSA Logistics Group
BA Merchant Services
Best Buy for Business
Credit Source Insurance & Finance
Custom Design Software
Furniture Training Company
FurnitureCore by Impact Consulting
Genesis Software Systems
Guardian Protection Products
JRM Sales & Management
National Home Furnishings Association
NuGuard Surface Protection
Profitability Consulting Group
Speedy Delivery, LLC
Western Home Furnishings Association
WHFA Warehouse Store
The Launch Pad is an innovative spot for companies to launch new products in the heart of the Retailer Resource Center. Changing each Market, attendees can visit the Launch Pad to see what is new and progressive in the industry.
This Market’s Launch Pad features PROFITsystems, launching RETAILvantage, the next generation of retail enterprise software. “We have spent the last 18 months putting the finishing touches on this new product that has been years in the making,” said Mitch Hight, CIO of PROFITsystems. “RETAILvantage includes new ease-of-use features to easily navigate through retail processes, entirely new internet based dashboards, full circle e-commerce integration with FurnitureDealer.Net, Ashley integration, multiple bar code options and hundreds of other features to help our clients become more profitable.” Visit the RRC Launch Pad to get the first glimpse of RETAILvantage.
The Retailer Resource Center will be open to buyers during the Summer Las Vegas Market, July 31-August 3. For a complete listing of business services providers that will be showing at the Retailer Resource Center, visit www.WHFA.org.
Next Generation-NOW Hosts Chatter Over Cocktails & Best Ideas Breakfast During Summer Las Vegas Market
The Next Generation-NOW group will host two events during the Summer Las Vegas Market: a Best Ideas Breakfast and their Chatter Over Cocktails reception, both on Tuesday, July 31.
The new Best Idea Breakfast will be hosted 7:30-9:00 a.m. in the Retailer Resource Center, C-496. Next Generation-NOW members are welcomed to grab a delicious waffle before sitting down at a designated table and discussing what’s working, and not working, with their peers. “The Best Ideas Breakfast will be a great place to sit down with other peers in the industry and discuss the good, the bad and the ugly,” said Next Generation-NOW member, Alex Macias. “The breakfast is a great, informal way to meet new people, share ideas and learn about the various opportunities within Next Generation-NOW.”
The semi-annual Las Vegas “Chatter Over Cocktails” reception will be from 5:00-6:00 p.m. in the One-Six Club on the 16th Floor of Building B. This year’s event will feature “Speed Networking” as well as a special presentation by Kerry Lebensburger, president sales, Ashley Furniture Industries. “Every generation has its challenges, but never has it been more important for our industry to bring together its future leaders,” Lebensburger said. “It is within the power of our young people to create thriving family enterprises that will stand the test of time. As a member of the Young Executives class of 1972, I look forward to the energy and enthusiasm of today’s best and brightest members as they learn, share, and interact within this fabulous organization.”
Throughout Market, NGN members can escape their hectic schedules and take a break in The Social Spot within the Retailer Resource Center, C-496. Designated as NGN’s home base during Markets, The Social Spot will let members tune out while plugging in to the latest in social media and technology.
Next Generation-NOW is a hosted community of the National and Western Home Furnishings Association. To sign-up for Next Generation-NOW, visit http://tinyurl.com/NGNsignup. For more information, visit www.ngnow.org.
STORIS, a leading supplier of Retail Solutions and Services proudly announces that it will preview its latest retail business software, Vision9.1, at the Summer Las Vegas World Market.
Many enhanced features of this newest retail application were designed to ensure the customer’s expectations, established during the point-of-sale phase, culminate into a valued experience through product delivery. “This multi-channel software release focuses on enhancing the sharing of real time inventory control, purchase order, and logistics information with all the point of sale touch points,” noted David Berger, Director of Product Management. “As consumers are becoming more sophisticated with their shopping techniques, retailers need to raise their ability to instantly provide a wealth of accurate information that is supported with premium service value.”
With this newest application suite for retailers, from within an individual POS software entry point, or a logistical delivery scheduling touch-point, users can immediately start to view all crucial delivery information. This includes delivery calendars by postal code and routes, real-time delivery cutoffs by deliveries scheduled, merchandise on transfers and/or purchase orders, number of times a customer rescheduled, delivery truck/freight company assignments and other essential details.
For scenarios of being able to provide a customer with a courtesy update on their order, a retailer’s service personnel can view and precisely track in-transit activity of incoming shipments. This is accomplished because Vision9.1 multi-channel design displays linked document numbers, quantities, shipping dates, lead times, and acknowledged delivery dates to the sales and service team based on activity entered by a merchandise buyer, or updated via a web transmission from the manufacturer, freight company, and/or distributor.
Vision9 gives salespeople the confidence the sale will be executed seamlessly because they know their logistics and delivery teams will provide superior service. Regardless of the POS engagement touch-point, the customer will perceive value from that retailer because their questions are answered quickly with precise information and their delivery expectations are being fulfilled.
See Vision9.1 at the Las Vegas World Market, July 30th to August 3rd, at the WHFA RRC, Booth #17-18.
Don Palmer, former CEO of Palmer Transport Corp and executive member of Worldwide Logistics has joinedNorthwest Furniture Express a Morganton, NC based Specialized Furniture Transportation Company as a California based Sales Representative.
Don comes with a wealth of experience in the Specialized Furniture Carrier industry, as well as a strong relationship based approach to customer care. Palmer’s primary focus at NWFX will be working with CA based manufacturers, shipping to the Pacific Northwest US and Western Canada.
“We are very excited to welcome Don aboard” says Grant Laidlaw, NWFX VP of Sales, “Don’s knowledge and details oriented style over the years, have earned him the respect of customers and competitors alike. The timing couldn’t be better for this addition, as we continue to experience strong growth and business development in this important service lane.
Northwest Furniture Express is a specialized furniture carrier providing transportation service to the US States of Washington, Oregon, Idaho, Montana, and the Canadian Provinces of Alberta and British Columbia with service centers located at Morganton, NC and Puyallup, WA.
The Western Home Furnishings Association and MicroD will host a webinar featuring 8 Website Best Practices for retailers on July 17, at 3:30 EST. Many times retailers are stumped by their websites—this 30-minute session will help retailers create a more user and search engine-friendly website in just eight simple steps.
“We are excited to continue our partnership with WHFA by offering retailers relevant webinars,” said Mona Nigam, MicroD vice president. “The Internet is greatly changing how retailers do business, and by mastering their websites, they can gain more online traffic and visibility.”
This webinar will explain the term “best practices,” will help you understand why it is important to use these practices, and will give you take-away ideas on how you can improve your website. The eight areas that will be discussed are: URLs, Compatibility, Layout, Multi-Media, Content, Graphics, Standing Out and Being Unique, and maintenance!
“Our first webinar series with MicroD was a hit,” said WHFA Executive Director, Sharron Bradley. “Attendees gained valuable information on how to improve their SEO and SEM. Our goal is to continue providing relevant education in easy-to-manage bits for the busy retailer. The 8 Website Best Practices is a perfect session for retailers to receive quality information in a short amount of time.”
This webinar series is open to all home furnishings retailers. WHFA members will be able to watch webcasts of the presentation at a later date. To register for the July 17 webinar, click here or call (800) 422-3778.
Violence in our society seems to be ever increasing and the workplace is no exception. One out of four workers are likely to be threatened, attacked, or assaulted at work each year. However, employers can take steps to minimize the chance of violence in the workplace by improving the screening process for job applicants and establishing, conveying, and enforcing violence prevention programs that include educating workers to recognize early signs of potential violence.
The Federal Bureau of Investigation states that workplace violence is any action that could threaten the safety of an employee, impact the employee’s physical or psychological well-being or cause damage to company property. In most cases prior to a violent attack, the perpetrator will display warning signs. Workers should be able to recognize warning signs and know how to respond to them. Training in nonviolent response to conflict resolution can also reduce the risk of unpredictable situations leading to violence.
Threatening actions or words, said even in a joking manner should be treated with caution. There may be cause for concern if there is a display of one of more of the following signs:
- If they have strong negative attitudes, hold a grudge, make verbal threats, have a history of violent behavior or have noticeable mood changes.
- If an individual is a loner or acts paranoid.
- If they have an obsession with weapons, carry a weapon or are fascinated with other violent workplace incidents.
- If they have mental health issues or tend to push the limits of normal conduct.
- If a person has severe personal hardships or expresses extreme desperation over recent family, financial or personal problems.
- If the individual has an obsessive involvement with the job or is angered with how inconsistently “rules” or disciplinary measures are applied.
Preventing workplace violence must be a top priority for employers. Before an individual is hired, background and reference checks should be made. Pre-employment interviews should inquire about past performance and evaluations. Drug screening is also a proactive prevention option. Employers must let all workers know that violence is unacceptable.
Written policies and procedures should be available for violence and threat management, counseling, and criteria for reporting incidents. All workers should be made aware of what behaviors are inappropriate and the disciplinary action that could result. Response to an incident should be predictable and consistent for all workers. Finally, there should be an action and crisis team to handle incidents.
Workplace violence takes a toll on employers and workers. It not only affects those who are assaulted, but those who have witnessed it. Employers must prevent violent incidents and not just react to them. Once threatening information surfaces at the worksite or an incident occurs, employers could be held liable if they fail to act.
Las Vegas, NV—The Western Home Furnishings Association (WHFA) and National Home Furnishings Association (NHFA), leaders in quality education, have announced the Summer Las Vegas Market educational seminar schedule, sponsored by Furniture Wizard Software. The Retailer Resource Center (RRC), located in C-496, is designed to provide buyers with every business need and convenience. All buyers are welcome in the RRC.
During Market, the RRC will host a powerful selection of industry speakers on a diverse range of specific retail issues. These complimentary workshops are designed to motivate, educate and accommodate busy buyer schedules while still providing a wealth of quality information. Sessions feature topics such as sales and sales management, social media, design, operations, promotions and much more.
RRC seminars, brought to you by Furniture Wizard Software, WHFA and NHFA, are offered Monday, July 30 through Thursday, August 2 during the Summer Las Vegas Market.
Click here to see a full list of Retailer Resource Center Summer Market Seminars.